Alrifai.com wants you to shop with assurance anytime you purchase products on our website. That is why we guarantee all the purchases from our store.

The quality of your order and its timely delivery are guaranteed.

After you have read carefully through the following important guidelines, click here to submit your claim.


When is our guarantee effective?

   1. You have received your order, but the items were different than as depicted in the description. (shipping cashews instead of almonds).
   2. When the product quality is affected:
       a. damaged packaging / spoiled products.
       b. spoiled products.
       c. Damage due to handling and shipping.

When submitting a claim you will need to state what you have received instead and if possible attach a picture to the claim and provide comments explaining why the item you received is non satisfactory.


What are the requirements of our Guarantee?

The item must be purchased from the alrifai.com website.

The claim shall be posted within a maximum of 10 days from the date of the receipt of your order.


How do I file a claim?

Buyers can easily submit a claim by clicking on the Submit a Claim button on this page or by viewing the specific order details via Your Account.


What happens after submitting a claim?

We appreciate your patience and cooperation during the processing period, as we may contact you for additional information. if the material received are satisfactory we will contact with you within 48 hours.

Alrifai.com is committed to keeping the personal details of its visitors and customers private and secure.

We will not sell or share your personal details with unrelated third parties, partners or affiliates, without explicitly asking for your consent in advance.

The type of information we will collect about you includes:
   1. your name
   2. address
   3. phone number
   4. email address

We use the personal information you give us for the following purposes:

   1. To contact you about the status of your order.
   2. To efficiently process and dispatch your order to your delivery address.
   3. to change and enhance the web site.
   4. to occasionally email you with details of our products, special promotions, and enhancements. If you would prefer not to receive these mailings, then please send an email to info@alrifai.com with the subject line 'Unsubscribe'. Please note that we will only send email to people who have opted in to receive it and where we are replying to an email query.
  
   5. to conduct anonymous and aggregate research into:
     a) the way our web site is used and
     b) the purchasing patterns of our customers.

We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. Note that if you modify your browser to refuse cookies from alrifai.com, parts of the web site may not function as expected. For more information about cookies and how to control them, please visit AboutCookies.org.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If you have any questions about alrifai.com's privacy policy please email them to info@alrifai.com

Alrifai.com is committed to the highest level of security commercially available.

We use the Secure Sockets Layer (SSL) on areas of the site where you are entering personal or payment information. This means that this information is encrypted between your computer and ours, and no one else can normally decipher it. You can tell that you are in a secure area of alrifai.com because the URL in your browser's Address Bar starts with https://, rather than http://, and there is a small padlock displayed at the bottom of your browser window.

Our encryption is the strongest commercially available -256 bit- and is approved by the authorities and financial institutions.

Additionally, an independent, trusted third party -in this case GlobalSign- has issued us with a certificate which proves our right to use the domain name alrifai.com in a secure environment, and who can clarify that we are who we say we are.

We believe that shopping online with alrifai.com - with the carefully thought-out procedures mentioned above - is as safe as or safer than using a credit card over the telephone or in a restaurant.